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HA&CG is committed to protecting any personal data you share with us. We aim to be clear about how and why we process your personal data.

Who We Are

“HA&CG” refers to the Henley Art & Crafts Guild, Registered Charity No. 268947. Throughout this notice, “our” “we” and “us” refer to the HA&CG, which is run by its trustees. The HA&CG does not have a postal address.

In this notice, “website” refers to the HA&CG website and email under the domain name (this website) which is registered by its webmaster.

The Type Of Personal Data We Collect

The type of information we may collect and hold about you:

  • your full name

  • postal address

  • telephone number(s)

  • email address

  • date joined

  • type of membership

  • date left

  • records of your correspondence with us

  • bank details

  • donation and gift aid details

  • details of what HA&CG activities you are interested in

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information as per above; payment details (including credit card information), comments, feedback, and personal profile.

How We Collect Personal Data

We may collect information about you when you give it to us directly:

  • to receive information from us

  • to become a member and renewing membership

  • to take part in an activity such as an exhibition, workshop, or other event

  • when you volunteer with us

  • when you donate to us

  • when you respond to a survey

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why we collect such personal information

We collect such Non-personal and Personal Information for the following purposes:

  • to provide and operate the Services

  • to provide our users with ongoing customer assistance and technical support

  • to be able to contact our visitors and users with general or personalised service-related notices and promotional messages

  • to create aggregated statistical data and other aggregated and/or inferred non-personal Information, which we or our business partners may use to provide and improve our respective services

  • to comply with any applicable laws and regulations


How we store, use, share and disclose our site visitors' personal information

Our website is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall.  

All direct payment gateways offered by and used by us adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How we communicate with members and site visitors

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to poll your opinions through surveys or questionnaires, to send updates about us, or as otherwise necessary to contact you to enforce applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and contact information

If you have any questions please contact us at or through our contact page

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